The quality of a company’s professional services is often a competitive differentiator and critical to success.
At DYNAMiX, we are not only dedicated to building superior technology solutions, but also to 100% customer satisfaction.
DYNAMiX-appointed teams support our customers and partners through every phase of the business transformation cycle
with deep product expertise and experience in delivering successful technology implementations.
Keys to Success:
Pre-selecting each implementation team depending upon the skills, capabilities, and experience
of client resources and needs.
Combining a strategic management perspective of the impact of the solution with a deep technical
capability that ensures a targeted and efficient implementation.
Structuring a phased implementation that insures a rapid return on the investment.
Leveraging the talent of the entire company in all customer technology designs and implementations
Experienced Account Management
Process and people are the missing link in technology implementations. At the heart of any installation, rollout, and
production environment is DYNAMiX’s Professional Services Account Manager (PSAM). The PSAM is the lead technical
advisor and customer advocate within the DYNAMiX organization. The PSAM leads the appointed DYNAMiX team in project
planning, requirements definition, data interfaces, enterprise technical architecture, education, and design and configuration.
The PSAM also works with customers to determine what specific expert services are required for a successful implementation.
World-Class Customer Service
DYNAMiX’s world-class experienced Customer Support personnel have the knowledge, leading edge resources and flexibility
to meet your organizations needs. We provide our customers with detailed technical assistance, answer your questions,
and manage an accurate resolution of your service requests through DYNAMiX’s email and telephone support options.
DYNAMiX’s commitment to provide effective user support is driven by customer feedback and customer satisfaction
levels. DYNAMiX’s goal is to continually improve service levels.
